TERMS &
CONDITIONS
These terms & conditions,
including the Privacy Policy referenced here (collectively, this
"Agreement") sets forth the terms and conditions that apply to your
use of the Website and the Services. "You" and "your" mean
the customer of the Services defined below, and "eHost Ltd”.,"We,"
"Our," and "us" mean Ehost Ltd., is located at 262, Church Lane, NW9 8LU, London, United
Kingdom. Our ensure in use of or payment for the
Services, confirms your unconditional acceptance and agreement to the terms and
conditions set forth in this Agreement and “eHost Ltd”. Privacy Policy
available at the Website. If you do not agree to be bound by this Agreement, you
may not use the Services.
This Agreement may change. We may modify or amend this Agreement, including the
referenced Privacy Policy, from time to time. Unless otherwise provided in this
Agreement, all such modifications or amendments shall be effective immediately
upon posting on the Website. Your continued use of your account and/or the
services after the posting on the website will be conclusively deemed to be
acceptance by you of any such modifications or amendments.
The Services are not designed for the transmission of emergency calls, such as
calls to 999 or 112 and other emergency numbers. You or any person using your Account
is responsible for dialling the relevant emergency number directly from your
phone line not using our Services.
You agree to be bound by the
Terms of Service
Sign Up for a “SUGUN.MOBI”
account on the website https://www.sugun.mobi or on our “SUGUN.MOBI” applications, and tick
the Terms and Conditions Checkbox in the sign up forms download an “eHost Ltd”.
Application to your mobile device (an "App") or use “eHost Ltd”
services, as further described below (the "Services")
EHost Ltd. may without notice renew, modify or amend the Terms of Service from
time to time. If you continue to use the Services you accept such revisions.
B.
SIGN-UP AND USE OF SERVICES
“eHost
Ltd”. internet communication branded
software application "SUGUN.MOBI", and associated documentation
(whether in printed or electronic form) including any improvements,
modifications, enhancements, fixes, updates, upgrades and future versions there
to ("Updates") and whether made available for free or for a fee (collectively the "Software") are
licensed (not sold) to you by EHost Ltd.
Any additional products or features of the “eHost Ltd” Software or” SUGUN.MOBI”
Software or other "EHost” Ltd or
"SUGUN.MOBI" branded products that you pay for (including products or
features available for free on a trial basis only) ("Paid for
Products") are provided to you by “eHost Ltd”.
EHost Ltd websites https://www.sugun.mobi (as applicable)
("Website") are operated by EHost Ltd.
1. OPENING AN ACCOUNT
You may only register your own
private telephone number or SUGUN.MOBI ID (username) to use the Services (e.g.,
public, hotel, eHostel numbers are not permissible). You will be solely liable
for all charges resulting from your registration of any telephone number.
Once you have been accepted as EHost Ltd customer, we will send you an e-mail
message that confirms that you have become as EHost Ltd customer and provides
you with information concerning your SUGUN.MOBI account. The e-mail will also
provide your Account login credentials. Your account which is your personal
phone number or either your SUGUN.MOBI ID (username). In addition, to useful
links to check the different products and services, and the customer support
links and contacts. You acknowledge and agree that the information you provide
to us regarding your Account opening and any subsequent changes shall be complete,
correct and true.you shall promptly notify us of any
change to such information, either by updating your Account directly, or by
notifying us by e-mail sent to support@sugun.mobi
2. LICENSE
Subject to the conditions of this
Agreement, we grant you a revocable, non-exclusive, non-sub license and
non-transferable license to use the Services subject to the terms of and for
the duration of this Agreement.
3. CONFIDENTIALITY OF ACCOUNT INFORMATION
You are solely responsible for
maintaining the confidentiality of your account and access details, and you
agree to pay for the Services charged to your account, whether or not you have
authorized such use. We shall not be held responsible for fraudulent charges
that result from theft or fraudulent use of your credit/debit/charge card or
access details. If you believe that your Account and/or access details is being
used in an unauthorized manner, you must contact us immediately so that the
appropriate modifications can be made to your Account. Please be aware that
your Account information will be sent to the e-mail address that you entered on
the application when you applied to become an EHost Ltd. customer. You are
responsible for maintaining a current, operational and secure e-mail address
and for promptly reading e-mail from us so that we can notify you of updates to
the Services and provide information concerning your Account. We shall not be
responsible for any damage caused to you or losses incurred by you if others
obtain access to your email account and obtain your Account information or
other personal information.
4. UNAUTHORIZED USE OF PHONE
If a phone you use to access the
Services is lost or stolen, or if it is being used to access your Account or
the Services without your permission, you are required to notify us
immediately. You are responsible for all charges to your Account until we are
able to suspend the Services.
5. ACCESS NUMBERS AND YOUR OWN PHONE CHARGES
We are not responsible for any
charges you incur in using your phone to access the Services, including charges
billed to you by your mobile phone or other communications provider, and we
will not reimburse you for any such charges. Charges we are not responsible for
include but are not limited to, toll charges in connecting to the relevant EHost
Ltd. local number or other access number, charges from your mobile or other
phone provider for per-minute charges and any roaming fees that may apply from
your mobile phone provider.
You acknowledge that EHost Ltd. Local
numbers and access numbers are the property of EHost Ltd. and may not be ported
out.
6. CUSTOMER SERVICE AND SUPPORT
If you have questions, concerns
or complaints about the Services, you may send an e-mail to our Customer
Support department at support@sugun.mobi or contact our online
support agents on live chat. Customer Support is available 24 hours a day,
seven days a week.
All rates listed on the Website
are per minute rates. Charges for telephone calls are measured in whole
minutes. All calls which are fractions of a minute are rounded up to the next
whole minute (e.g., a call which lasts 2 minutes, 36 seconds will be charged as
a 3 minute call). Timing on calls begins when the call is answered by the
called party, including a voicemail or automatic reply. Timing terminates on
calls when the calling party hangs up or EHost Ltd. network receives an "on-hook" signal
from the terminating carrier. We may change the billing period or billing
increment from time to time by posting any such change on the Website. All
changes that are required by law or a governmental authority shall be effective
immediately.
2. RATING OF TEXT MESSAGES
All rates listed on the Website
are per text rates. If you send a text message longer than 160 characters it
will be sent, billed and charged as multiple text messages no longer than 160
characters and you will be charged for each text message generated. The
international SMS network is built on the "best effort" principle.
This means that delivery of messages cannot be guaranteed and we do not refund
credits for unsuccessful messages. We may change the single message size from
time to time by posting any such change on the Website. Your wireless carrier's
normal messaging and data rates may apply and are your sole responsibility. All
changes that are required by law or a governmental authority shall be effective
immediately.
3. RATE CHANGES
We may change the rates and
charges for the Services and offer special promotions from time to time without
providing advance notice.
4. PAYMENT
You agree
to pay us for the Services at the rates and charges listed in our SUGUN.MOBI
Website (https://www.sugun.mobi). It is
your responsibility to reflect on the mentioned website, of any changes to your
credit, debit, charge card or other payment information, including the
expiration date. If for any reason your credit balance becomes negative, you
hereby authorize us to charge the negative balance to any credit card on file
with your SUGUN .MOBI without any additional confirmation. Please note that we
reserve the right to retain any credit, debit, charge card or other payment
information you provide to us and to charge outstanding amounts to any such
card or account so long as your Account remains active and for a reasonable
period thereafter. If the charge to your credit, debit, charge or other account
is not accepted (e.g. the card is no longer valid or you have instructed the
credit/debit/charge card company to block, reject or refuse to pay such charge)
for any reason other than your disputing in good faith the validity of Services
charges, we may charge you an additional fee of $20 per transaction as well as
a late fee of 1.5% per month, which we will apply to that period's unpaid
balance and any outstanding amounts that remain unpaid at the time of the next
bill. If the local law where you receive the Services requires a different fee
or rate, we will charge that fee or apply that rate.
5. BILLING DISPUTES
You are
responsible for reviewing your monthly statements or billing information, as
the case may be. You must notify us by e-mail (support@sugun.mobi) of any disputed charges within
thirty (30) days of the charge being posted to your Account. To the extent we
determine that a billing adjustment is warranted, we will credit your Account
accordingly. If you fail to notify us of a billing dispute as noted above, you
hereby waive all rights to bring any claim regarding the particular charge.
D. SUSPENSION AND CANCELLATION OF SERVICES
You may discontinue using the
Services at any time by notifying us by e-mailsupport@sugun.mobi. We will deactivate your Account
as soon as practicable; in all cases, you will remain responsible for payment
of all charges for Services rendered up through such termination.
2. EXPIRATION POLICY
Please be aware that, an
unverified Account, which means whose phone number is not verified, will be
released after 72 hours, whereas in such case, another customer can try to
register through it.
Moreover, we may, in our sole discretion, elect to terminate your Account after
two (2) months of inactivity; where inactivity means the following conditions:
If you desire to keep your
Account active, you may request an extension of the expiration period by
notifying us by e-mail support@sugun.mobi. Upon receipt of your request,
we may, at our sole discretion, provide you with an extension of the expiration
date of your Account and your password. All extensions will be confirmed by us
via e-mail. Please note that we are not obligated to provide you with such an
extension nor are we obligated to refund any remaining balance left in your
prepaid Services Account as of the date it expires.
3. UNLAWFUL, FRAUDULENT AND OBJECTIONABLE USE
You will not use the Services for
any unlawful, abusive or fraudulent purpose, including, for example, using the
Services in a way that (1) interferes with our ability to provide Services to
you or other customers; (2) abuses any bonus or promotional program; or (3)
avoids your obligation to pay for the Services. You will not in any way submit
any materials to EHost Ltd. or otherwise take any action that would, in EHost
Ltd. sole determination, interfere with the Services or other EHost Ltd.
customers, infringe the rights of any third party, or otherwise constitute
objectionable conduct. If we have reason to believe that you or someone else
using your Account is abusing the Services or any of our bonus or promotional
programs or otherwise breaching this Agreement, we may immediately suspend,
restrict, or cancel your Account and your ability to use the Services without notice.
In addition, we reserve the right, at our sole discretion and for any reason,
to (a) suspend, restrict, modify or terminate your Account and your access to
and use of the Services and/or (b) refuse to allow you to recharge your prepaid
Services Account.
4. OTHER
We may from time to time
discontinue or modify certain Services or bonus or promotional programs without
notice.
5. OUTSTANDING CHARGES
If your Account is suspended,
restricted, or cancelled, you are still responsible for any charges that accrue
through the date that we fully process the suspension, restriction or
cancellation. Subject to applicable law, you must reimburse us for any
reasonable costs we incur, including attorneys' fees, to collect charges owed
to us or to defend ourselves. If we elect to reactivate your Account and your
ability to use the Services, we may require that you prepay or pay a deposit
and/or service restoration fee.
E. INDEMNIFICATION, LIMITATION OF LIABILITY AND
WARRANTIES
You agree, at your sole cost and
expense, to fully defend, indemnify and hold harmless EHost Ltd., shareholders,
directors, officers, employees, and agents from and against any and all claims,
causes of action, actions, judgments, liabilities and/or damages (including
without limitation reasonable expenses and reasonable attorney's fees) arising
out of or in connection with (i) your use of the
Services, (ii) your Account (including the use of your Account by a third
party) and (iii) this Agreement.
2. LIMITATION OF LIABILITY
Except for damages caused by our
intentional misconduct, we will not be liable for damages that exceed the
amount of our charges to you for your actual use of the services during the
prior one month period. Under no circumstances will we be liable for any
direct, special, consequential, incidental, indirect, exemplary or punitive
damages, including, but not limited to, loss of profit or revenues, or
increased costs of operation, even if such damages were foreseeable or we have
been specifically advised of the possibility of such damages, and no matter how
that claim is styled or on what legal grounds it is based (such as contract,
tort, statute or otherwise). In addition, under no circumstances will we be
liable for damages arising out of or related in any way to your inability to
access, or your difficulty in accessing, the Services through toll or local
access numbers. As indicated earlier, we are not liable for any toll charges
you may incur in using a local access number.
3. NO WARRANTIES
We do not make any warranties of
any kind, either express or implied, including without limitation any
warranties of title, non-infringement of intellectual property,
merchantability, technical compatibility or fitness for a particular purpose with
regard to any service, products or material provided pursuant to this agreement
and on this website. EHost Ltd. shall ensure to provide the Services with
minimum disruptions. However, EHost Ltd. does not make any express warranty
regarding the Services and disclaims any implied warranty, including any
warranty of merchantability, satisfactory quality, or fitness for a particular
purpose. EHost Ltd. cannot guarantee that the Services will always function
without disruptions, delay or other imperfections and EHost Ltd. may choose not
to provide service to countries or calling areas at its sole discretion.
Since the Services will be transmitted e.g. through public Internet lines and
the public switched telephone network, you acknowledge that there may be power
outages or Internet service disruption and you may experience some disruptions
in the Services, e.g. packet loss and delay.
EHost Ltd. will not be liable for such disruption, delays, interception or
other omissions in the Services.
No agent or reseller is permitted
to sell the Services in any manner unless it has been specifically authorized
in writing by EHost Ltd. If you are contacted by an agent, you should contact
us to confirm whether the agent has the proper authorization.
2. ACTS BEYOND OUR CONTROL
Except for your obligation to pay
for the Services, neither of us is liable to the other for any delay, failure
in performance, loss or damage due to causes beyond our reasonable control,
including but not limited to acts of God, fire, strikes, explosions, power
failure, earthquake, flood, water, labour disputes, terrorism, acts or
omissions of carriers or suppliers, systems failure and acts of regulatory or
governmental agencies. This shall not relieve you for paying for Services you
have used.
3. TRADEMARKS
All corporate names, service
marks, logos, trade names, trademarks, websites and domain names of EHost Ltd.,
including but not limited to SUGUN.MOBI and EHost Ltd. (collectively,
"Marks") are and shall remain the exclusive property of EHost Ltd.
and nothing in this Agreement shall grant you the license to use such Marks
without our prior written permission.
4. INFORMATION
Other than personally
identifiable information, which is subject to this Website's Privacy Policy,
any material, messages, ideas, suggestions, or other communications
(collectively, "Information") you transmit to us in any manner shall
be and remain the exclusive property of EHost Ltd. Your submission of any
Information shall constitute an assignment to EHost Ltd., of all worldwide
rights, titles and interests in all copyrights and other intellectual property
rights in the Information. We will be entitled to use, reproduce, disclose,
publish and distribute any Information you submit for any purpose whatsoever,
without restriction and without compensating you in any way. For this reason,
we ask that you do not send us any Information that you do not wish to assign
to us, including any confidential information or any original creative
materials such as stories, product ideas, computer code or original artwork.
5. SEVERABILITY
If any provision of this
Agreement is held to be invalid, illegal or unenforceable, the remaining
provisions of this Agreement will continue in full force and effect.
6. INTEGRATION - ENTIRE AGREEMENT
This Agreement, together with any
written amendments or written modifications, will constitute the entire
agreement between you and EHost Ltd. with respect to the Services provided
hereunder and will supersede and replace all prior or contemporaneous
understandings or agreements, written, electronic or oral, between you and EHost
Ltd. No written or oral statement, advertisement or Services description not
expressly contained in the Agreement will be allowed to contradict, explain,
modify or supplement it. You acknowledge and agree that you are not relying on
any representation or statement by EHost Ltd. that is not included in this
Agreement.
7. GOVERNING LAW
This Agreement shall be governed
by and construed in accordance with the laws of the State of Florida. You
agree, in the event any claim or suit is brought in connection with this
Agreement, to the exclusive jurisdiction and venue of the courts of Juno Beach,
Florida. In any action to enforce this Agreement, including, without
limitation, any action by EHost Ltd. for the recovery of fees due hereunder,
you shall pay EHost Ltd. reasonable attorney's fees and costs in connection
with such action. You acknowledge and agree that this governing law provision
applies no matter where you reside, or where you use or pay for the Services.
8. TESTIMONIALS
With respect to your submission
of feedback or a testimonial or opinion about the Services to EHost Ltd., You
hereby represent and warrant that the
Testimonial is original to you, that no other party has any rights thereto, and
grant us a royalty-free, worldwide,
perpetual, irrevocable and fully transferable, assignable and sub-licensable
right and license to use, reproduce, publish, distribute, display, translate,
summarize, modify and adapt such Testimonial (in whole or part) and/or to
incorporate it in other works in any form, media, or technology now known or
later developed, in our sole discretion, with or without your name.
9. NOTICES
All notices
from us to you shall be sent to your current email address on file with us and
will be deemed immediately delivered even if such email address is no longer
valid, or (ii) posted to your Account. All notices from you shall be sent
to support@sugun.mobi
This
Services Definition is subject to and a part of the EHost Ltd. Customer
Services Agreement (the "Agreement"), and may be changed and/or
discontinued at any time by EHost Ltd. In order to use the Services described
below, you must be enrolled as a SUGUN customer. Please see the Agreement on
our website at https://www.sugun.mobi for
information and further details concerning the Services.
1. DESCRIPTION AND AVAILABILITY OF SERVICES
The
Services provides the simplest way to connect, regardless of the phone, tablet
or computer you use, and with or without internet connection. With SUGUN.MOBI,
you will always get low-cost and high quality international calls to your
friends and family. With your SUGUN.MOBI account, you can make international
calls from any country to any country in the World, free calls (between SUGUN.MOBI
users), send SMS, Top up your friend’s mobile number
and much more. In addition, you will be served by our customer care agents that
will listen and respond to your needs, problems, requests and desires.
You may
only use the Services subject to your compliance with these Terms of service
2. INTERNET PHONE
The
Services require Equipment, or software obtained through EHost Ltd. or a third
party, that allows you to place and receive calls by using your high-speed
Internet connection. EHost Ltd. does not provide or support your high-speed
Internet connection, which you need to supply at your own expense. We recommend
that your high-speed connection have a capacity of at least 512 Kbps upstream
and downstream.
Since the Services depend on your high-speed connection, the correct
configuration of the Equipment, and an adequate power supply, EHost Ltd. does
not guarantee continuous availability. You acknowledge and understand that the
Services will not function in the absence of electrical power or if there is an
interruption of your high-speed Internet connection. A power failure may
require you to reset or reconfigure your Equipment or other equipment in order
to restore the Services.
You understand and acknowledge that the Services may not be compatible with all
non-voice communications equipment, including but not limited to, home security
systems, medical monitoring equipment, fax machines, satellite television
systems, and computer modems. You waive any claim against EHost Ltd. for
interference or disruption of such Services and equipment.
3. FREE TEST CALLS
Free test
calls are provided at the discretion of EHost Ltd. and can be withdrawn at any
time.
If a call has been previously made from a telephone or account registered on
our website no free credit will be given.
Destinations included in the free test call promotion will be totally at the
discretion of EHost Ltd. Not all destinations will be included in the promotion
and can change at any time without notice.
4. VOIP SERVICES
EHost Ltd.
provides you with the possibility to use international calling services, SMS
services and other electronic communication services as provided by EHost Ltd.
from time to time (the "Services"), on the terms and conditions set
forth in the Terms of Service. The calling Services are available from
smartphone, landline or feature phone. By use of the VoIP Services you may make
international calls by creating virtual local landline numbers in the country
of origin and the destination and routing the international part of the call
over the internet.
5. USERNAMES AND PASSWORDS
In order
to use the Services, you are required to register as a user with “SUGUN. MOBI”
.You agree to provide true, accurate, current and complete information in all
fields indicated as mandatory when registering for the Services, as well as any
additional information provided or any amendments made by you. Subject to such
registration you will receive access to your SUGUN account (the
"Account").
6. PAYMENT, RATES AND ACCOUNTS
a. Payment
In order to purchase credits for
the VoIP Services, airtime value for transfer by use of the Mobile Top Up
Services or to charge your Account you shall pay EHost Ltd., the rates as
stated on the Website, or the App as applicable depending on the type of Services
that you use, by use of such payment methods as set forth on the website or in
the App, e.g. by connecting a credit card to your Account. Payments are either
made manually by you or through the automatic recharge function activated by
you. The automatic recharge function means that when your Account balance is
below a certain level, your Account will be automatically recharged with a
certain pre-selected amount.
EHost Ltd. has the right to charge you for the use of the Mobile Top up
Services. Such service fee will not be communicated to you as a separate item,
but will be included in the amount that will be debited your credit card as set
forth in these Terms of Service.
EHost Ltd. reserves the right to change the rates at any time without notice.
If you do not wish to accept such adjustment of rates, you are entitled to
terminate the Account with effect from the date on which the adjustment of
rates would become effective. You agree that by continuing to use the VoIP
Services, following the adjustments of the rates, you accept such
adjustments.
Unless stated otherwise, all rates and charges for
the VoIP Services shall be stated in US dollars (USD), Pound Sterling (GBP),
Euro (EUR), Indian Rupee (INR) or Bangladeshi Taka (BDT); and shall be
exclusive of value added taxes (VAT) or any other applicable taxes or fees. If
you are resident of Florida and have a billing address of your credit card in
Florida, you may be charged the applicable sales tax for the said jurisdiction.
This will be taken into account upon your purchase of prepaid amount in your
account.
c. Calling Plans
You will be able to purchase
calling plans - also known as special deals or special offers, which results in
a specific amount of minutes for a defined monetary value. Please note that a
calling plan will let you call a specific country or set of countries as in the
plan's description on the Website.
Please be aware that calling plans expire within 30 days from the date and time
of the order's authorization. Where us the remaining minutes will not be
carried over to the next month.
Noting that you have the possibility to purchase the same calling plan more
than once, or even different calling plans in the same order.
In the case when the same calling plan is purchased more than once in the same
order, the respective minutes of each calling plan will be added, to result in
an amount of minutes equal to the sum of every individual calling plan. Please
note that the calling plan start date and time are the same as the order's
ones.
On the other hand, if a same calling plan is purchased multiple times, each
individual time in different orders, the minutes will not sum up, and each
calling plan's start date and time will inherit from its specific related
order.
In order for you to be able to make calls through SUGUN.MOBI, you must full fill
one of the following requirements:
1. Have at least one valid calling plan with remaining balance.
2. Have a pay as you go credit, with a remaining balance greater than the cost
of the dialled destination.
3. In case you have both products, calling plan and pay as you go, once you
reach your calling plan limit, you will be using your pay as you go balance.
You will also pay any additional
charges you incur if you connect to the Services through a phone number
provided by EHost Ltd. while you are in a country that is not the country
associated with your fixed net or mobile phone Provider ("Roaming
Charges"). Roaming Charges are charged in addition to any charges you may
incur when connecting to the Services from another country.
You may request for a refund by
submitting a written request in English to SUGUN.MOBI's customer service
at support@sugun.mobi. Refund requests carried out
through other means shall not be eligible for the refund. For the avoidance of
doubt, no refunds shall be given for Services paid or credit acquired through
vouchers, gift tokens or similar. EHost Ltd. reserves the right to deny
repetitive refund requests. Any abuse by you of the terms relating to refunds
hereunder shall lead to the termination of this Agreement. All payments older
than 90 days are non-refundable. You can send your request to support@sugun.mobi so
that our agents evaluate your case.
Our 30-day money back guarantee gives you time to make sure you're satisfied
with our services. If you are not satisfied with our quality of service, we'll
happily provide you with refund on the concerned order.
EHost Ltd. generally does not
refund your services and products in the following situations:
a. If the services and/or products fail to meet your
needs due to your lack of understanding of the products functions and
capabilities.
b. A refund request for part of an order, since we cooperates with third
parties payment platforms, which do not support partial refunds within an
order.
c. If you have a 'change of mind' after completing a purchase.
d. Due to technical trouble, if you refuse to cooperate with the support team
in attempts at troubleshooting by declining to provide detailed descriptions
and information regarding the problem or refusing to try to apply the solutions
provided by the support team.
e. A refund request for technical problems after the software has been updated,
if the order exceeds 30 days.
EHost Ltd. may provide an account
history on the website that includes information about your Account activity,
payments, calling history during a limited period, and your current Account
balance ("Account History"), which may change from time to time, and
an e-mail receipt upon pre-payment for the Services. The Account History is the
only statement of your Account that EHost Ltd. will provide to you. EHost Ltd.
will use commercially reasonable efforts to correct any technical failures
relating to the Account History within a reasonable time. However, your
inability to view the Account History does not extend, or relieve you of, your
obligation to pay any amounts owing to EHost Ltd.
You will have confidential access to your usage information on the Website
under "My Account" 24 hours a day, seven days a week.
If you believe that EHost Ltd.
has charged your Account in error, you must submit a written request in English
for refund by contacting SUGUN.MOBI's customer service viasupport@sugun.mobi within
90 days after the date the error first appears on your Account History or
within 120 days after the error occurred, whichever is earlier.
The
following conditions are specific to the Services:
The
following conditions will govern prepayments you make to your Account
balance:
You may refill your Account balance at any time by accessing "My
Account" at our website (https://www.sugun.mobi) or access our "Buy
Credit" page (https://www.sugun.mobi).
Any prepayment will be charged to the credit, debit or charge card that you
listed in your application for a SUGUN.MOBI customer. We will provide you with
an e-mail confirmation each time you make a prepayment that is credited to your
Account balance.
Prepayments must be made in certain dollar denominations, with a minimum of
$5.00.
You must
notify us by e-mail at support@sugun.mobi of
any disputed charges within thirty (30) days of the charge being posted to your
Account. To the extent we determine that an adjustment is warranted, we will
credit your Account accordingly.
EHost Ltd. will not be liable for the liabilities whatsoever resulting due to
registration of hotel/eHostel/public/office phone numbers or otherwise any
claims by you or third parties. See our Limitation of Liability in Section E of
the Agreement.
7. CANCELLATION
We will
provide the Services to you until one or more of the following events occur:
8. CUSTOMER SERVICE
If you
have any questions, concerns or complaints about our Services, you may contact
our customer service by e-mail at support@sugun.mobi. Our customer service is open 24
hours a day, seven days a week.
9. MOBILE TOP UP SERVICES
1. Top Up Terms And Conditions
EHost Ltd. provides you with the possibility to transfer pre-paid airtime value
to a pre-paid mobile phone subscription account by use of your SUGUN.MOBI
Account accessed through the App ("Mobile Top Up"), on the terms and
conditions set forth in these Terms of Service.
You will be able to purchase Mobile Top Up for transfer, in such denominations
and amounts as are displayed in the user interface (from time to time), for
transfer to end users with those mobile network operators and within such
countries as are displayed (from time to time) in the website. There may also
be maximum thresholds for the aggregate value that you may transfer at any
given point in time. All values available for Mobile Top Up are stated VAT
inclusive (if applicable) and inclusive of EHost Ltd service charges.
The value that you purchase for Mobile Top Up will be debited from your Account
balance if you have enough balance there, of from the credit card that you have
connected to your SUGUN .MOBI account. You are responsible for all transactions
performed by use of your SUGUN.MOBI account. By completing the Mobile Top Up as
set forth, you authorize us to transfer the value as ordered by you, to the
mobile telephone number (the "MSISDN") that you have identified EHost
Ltd. will upon receipt of your order for Mobile Top Up make a reservation
corresponding to the cost of the value and the transfer service to your credit
card, and will upon successful completion of the Mobile Top Up, debit such cost
to your credit card. Funds received by EHost Ltd. for Mobile Top Up do not
constitute funds held on account for the user. EHost Ltd. will commingle the
funds with its own funds.
Once the Mobile Top Up has been successfully completed, which will be notified
to you, the value transferred cannot be refunded or removed from the receiving
MSISDN. Please note that EHost Ltd. does not assume any liability should you
send Mobile Top Up to the wrong MSISDN.
2. Non-completed Transactions
Should a Mobile Top Up transaction not be successfully completed, EHost Ltd.
will notify you. A transaction can either (i) fail,
meaning that the reservation of the charges to your credit card will be
released, or (ii) be pending, meaning that the transaction is in progress
(which may continue up to 24 hours) during which time the charge will remain
reserved against your credit card, but not yet been debited (and no Mobile Top
Up value will reach the receiver MSISDN).
Should it come to your knowledge that a Mobile Top Up initiated by you, the
cost for which has been charged to your credit card, has not reached the MSISDN
identified by you, you shall notify EHost Ltd. within reasonable time and
provide EHost Ltd. with underlying documentation evidencing the cost which was
debited your credit card, and identifying the MSISDN to which your ordered the
Mobile Top Up. EHost Ltd. reserves the right to charge you any costs which EHost
Ltd. may have for crediting value to your credit card, if Mobile Top Up has not
been successfully completed and such failure has been caused by you.
3. Top Up Rates and Charges
The rates and any surcharges for Top Up are subject to change without any prior
notice.
4. Fraud / Misuse
The Mobile Top Up services are intended for residential, non-commercial use
("Normal Non-Commercial Use"). EHost Ltd. will have the right to
close customer accounts and bill for Services used if a fraudulently obtained
credit is redeemed and/or used on this Website. Purchases made by customers
that EHost Ltd. deems in its sole discretion to be abuses or misuses of the Top
Up program are non-refundable.
H.
TERM AND CHANGES TO THIS AGREEMENT
1. Entire Agreement
These Terms of Service represent the entire agreement between you and us and
supersedes all prior offers, contracts, agreements and representations. The
Terms of Service supersede all promises made to you by our client services
agents, representatives or employees. If any part of the Terms of Service is
found invalid, the balance remains enforceable.
2. Changes to the Agreement
The terms of this agreement shall come into effect immediately upon appearing
on the SUGUN website, as indicated by the time-stamp at the bottom of this
page. EHost Ltd. may terminate this agreement at any time for any breach of
these terms or any applicable policy as posted on the SUGUN.MOBI website. No
reimbursement for any fees charged in connection with EHost Ltd. Services shall
be issued for such a termination.
Any provision of this agreement relating to term, payment, liability,
indemnification, governing law, or confidentiality shall survive termination or
expiration.
I. NOTICES
EHost Ltd. primarily communicates
with users of the Services via email. Email from EHost Ltd. or SUGUN is used to
communicate important information about the Services, including billing and
changes to the Services, much of which is time-sensitive. EHost Ltd. reserves
the right to withdraw any service offered by the company immediately without
prior warning or notice. You acknowledge that email from EHost Ltd. constitutes
official notice from EHost Ltd. and that you are required to read in a timely
manner all email messages sent to the email address specified by you at the
time of registration for the Services in order to avoid any potential
disruption of the Services. You also acknowledge that you are responsible for
notifying EHost Ltd. or SUGUN.MOBI of any changes in your email address, by
sending an email to support@sugun.mobi