Privacy policy

This privacy policy covers Ehost Ltd Limited and group companies and our websites, products and services.


Please read this privacy policy carefully. By accessing and using our websites, products and services you confirm that you have read, understood and agree to this privacy policy. You must not register with us or sign up to any of our Services if you do not accept this privacy policy.

Our principal activity is to provide telecommunications software, applications, systems, solutions, products and services ("Services").

In this privacy policy, "we" "us" and "our" mean Ehost Ltd and group companies and "you" and "your" means the person accessing our websites and Services.

This privacy policy provides you with details about the personal information we collect from you, how we use your personal information and your rights to control personal information we hold about you.

We are committed to the privacy of our customers and will only process personal information you provide to us in accordance with applicable laws and regulations. This policy explains how we collect personal information and the uses to which we put this personal information. This policy also provides details of the security measures we take to safeguard your personal information and your privacy.

Collection and Use

When you contract with us or otherwise contact us regarding any of our Services, the information you provide to us will be stored and used to help in the process of providing our Services. Such information includes names, postal addresses, telephone numbers, email addresses, credit and debit card details and is used for such purposes as:

  • Sugun App is a national operator providing a full range of telecommunications services.
  • Sugun App has its own digital infrastructure, which is maintained by the monitoring centre.
  • Sugun App has an integrated network of IP-networks technology. Thanks to this, our clients can use a constant high-quality service and have phone numbers (Virtual phone number) that allow them to use them not only United Kingdom, but also in other countries.
  • Sugun App provides regional data transmission services and Internet services using its own terrestrial data network.
  • Sugun App provides a solution to any telecommunication tasks on a turnkey basis.
  • Sugun App provides international telephone communication and data transmission.
  • The customer support service Sugun App works around the clock and seven days a week.
  • Sugun App is focused on long-term relationships with clients. As we promote the concept of advanced development, our qualified managers are proactive in understanding and meeting your needs at all times, and not just during the contract period.

To download and install our Sugun App Messenger you have to provide us with your phone number so that we can access your mobile device's address book. A copy of the phone numbers and names in your mobile device's address book is kept on our servers and is used by us for the following purposes:

  • to notify you when any of your contacts download and install the Sugun Messenger App
  • to show contacts who are Sugun App Messenger users
  • to display contact names when you receive a call via the Sugun Messenger App

Your details may need to be passed to other service providers in order for us to provide our Services to you.

We may disclose information to third parties that we retain to analyse aggregated anonymous statistical information about your use of our Services.

Personal information may also be disclosed in connection with a sale, transfer or reorganisation of any of our businesses, in which case we will require that personal information will continue to be treated in accordance with this privacy policy or as otherwise permitted by law.

We collect personal information that you volunteer while using our Services. We do not collect or use personal information for any purpose other than that indicated in this privacy policy. Should we wish to use your personal information for a new purpose, we shall first contact you and seek your consent to this new purpose.

We may share your personal information with other companies in the Ehost Ltd Limited group or with other carefully selected organisations with which we have a trusted business relationship. We may we use your personal information to provide you with promotional information about new and other products and services offered by us and organisations with whom we have a trusted business relationship. At any time, if you do not wish to continue receiving promotional information of this type, you may notify us at and we will stop any such activity.

Confidentiality and Security

We take all reasonable care to keep your personal information confidential and to prevent any unauthorised access to your personal information. The security of your information is very important to us. We have implemented security measures to protect the personal information that we have under our control from:

  • Unauthorised access
  • Improper use or disclosure
  • Unauthorised modification
  • Unlawful destruction or accidental loss

All our employees and data processors, who have access to, and are associated with the processing of personal information, are obliged to respect the confidentiality of personal information belonging to our customers, suppliers, partners and visitors.

Whilst we take appropriate technical and organisational measures to safeguard the personal information that you provide to us, no transmission over the Internet and communication network can ever be guaranteed to be secure. As such, we cannot guarantee the security of any personal information that you transfer electronically to us.

We are not responsible for any actual, indirect or consequential damages (or any other damages or liability of any kind whatsoever, whether as a result of negligence or otherwise) that may result from a lapse in compliance with this privacy policy arising from a security breach or technical malfunction.


We use cookies on our websites. A cookie is a file that is sent to your browser and stored on your computer's hard drive. We use the following types of cookies:

Session Cookies

Session Cookies are temporary and will be deleted from your computer when you leave our websites.

Persistent Cookies

Persistent Cookies remain on your computer until they are deleted by you or they expire.

Cookies are used to track and maintain continuity of web sessions such as the process of signing up to our Services. Cookies also enable us track visitors and allow you to look back at earlier registration pages and improve our Services.

The Cookies we use do not collect personal information about you other than the IP address from which you are accessing our websites.

Click here [Link] for a list of the main cookies used on our websites.

You can set your Internet web browser to notify you when you receive a cookie or to prevent cookies from being sent or to search for and delete cookies stored on your computer. If you prevent a cookie from being sent or if you delete a cookie, you may reduce the functionality of our websites. For more information on disabling cookies please visit or visit your Internet web browser's help menus.

Third Party Websites

Our privacy policy applies only to the personal information that we collect and we cannot be responsible for personal information that third parties may collect, store and use through their websites, products and services. Our Services and websites may include links to third party websites, products and services. We do not represent or warrant that any information or material that may be obtained through any link from us is accurate, complete or current. We do not accept any responsibility for any loss or damage that may arise as a result of relying upon such information or material. Information and material contained in any third party website, products and services is outside our control and will be subject to third party intellectual property rights, separate terms of use and policies covering data use and privacy. You are strongly recommended to read applicable terms and policies before using any third party website, products or services.

Overseas Disclosures

Personal information held by us is stored and processed in United Kingdom.

Policy Changes

We may change this privacy policy either due to business reasons or changes in legislation. We shall update the "Last modified" date in the event of any change.

Children's Privacy

We do not knowingly collect personal information from children.

Access to the personal information we may hold about you

If you want to know what personal information we are holding on you then you can ask us by emailing us at or by writing to us at 262a Church Lane, London, NW9 8LU, United Kingdom.

We will provide you with a readable copy of the personal information which we keep about you within a week but we may require proof of your identity before disclosing personal information. We reserve our right to charge an administration fee to cover our costs in providing such information to you.

We reserve the right to refuse to provide a copy of your personal information, but will give reasons for our refusal.

Reading and accepting this agreement you allow us to contact you via email.


If you have an enquiry about our privacy policy, please contact us at or write to us at 262a Church Lane, London, NW9 8LU, United Kingdom Last modified date: 14th June 2021.